Shipping and Returns

Shipping

We hand package and ship all of our products within 48 hours of receiving an order to ensure you can get started making jewelry as soon as possible! We like to ship Priority Mail by the USPS because it's fast, inexpensive for smaller packages, and reliable.

If for any reason your product is damaged during shipping, email support@truloom.com for a free replacement. 

International Shipping

We are based in the Loveland, Colorado, but ship our products all over the world! If you'd like to see how much it would cost to ship your order, you can move through the checkout process to the point in which you enter your shipping address. Shipping prices range by weight and address, so simulating your order is the best way to get a quote! 

Easy Returns and Exchanges

If for any reason you are not completely satisfied with one of our products, you can send it back within 30 days. As long as the item is in new condition, we will offer a full refund lest the cost of return shipping. Email support@truloom.com and we'll get you taken care of.